What you should know:

For each visitor within TECO Energy's Sites, our Web server automatically recognizes the visitor's domain name. We also collect the e-mail addresses of those who communicate with us via e-mail; aggregate information on what pages visitors access; and information volunteered by the visitor, such as survey information and/or site registrations.

TECO Energy also collects country or region from which you access the Sites, your IP address, language, interests and user flow; TECO Energy also collects certain information about the device from which you access the Sites, including operating system version, browser version, and screen resolution.

How We Use the Information We Collect

The information we collect is used to improve the content of our Web site, to notify visitors about updates to our site upon their request, and may be used to contact visitors for marketing purposes, and to alert you on updated information and services. We also use the information you voluntarily provide to fulfill your request, help you quickly find and/or receive information about TECO Energy, Inc. or one of its affiliated companies, provide more complete service and answer your questions. We share customer-specific information with other organizations for TECO Energy's legitimate business purposes, but we do not rent or sell your information to other organizations. We may also share your personal information with TECO Energy's services providers who use that information to conduct business on behalf of TECO Energy. Persons who supply us with their telephone numbers online may receive telephone contact from us or our service providers for a variety of legitimate business purposes, including with information regarding orders or requests such persons have placed online.

Security

All communications that occur on TECO Energy's Web sites carry no reasonable expectation of privacy and are the property of TECO Energy. At any time and for any lawful purpose, TECO Energy may monitor, intercept, record, and search any communications or data transiting or stored on TECO Energy Web sites. At TECO Energy's sole discretion, TECO Energy may disclose pertinent information to the U.S. Government and its authorized representatives to protect the security of critical infrastructure and key resources, ensure information security, or to comply with any applicable law, regulation, legal process, or enforceable governmental request.

Given the nature of the Internet and the fact that no security system is perfect, TECO Energy cannot promise that the information you provide will never be obtained by unauthorized persons. TECO Energy does, however, utilize industry-standard practices to protect your personally identifiable information from loss, misuse, alteration and destruction. Such measures include using firewalls and security layers to protect certain sensitive transmissions of information. In some areas of our Web site, we require a user ID and password for you to access certain information. TECO Energy will not disclose such passwords to third parties; however, you are responsible for maintaining the privacy and security of your password.

Children's Privacy Policy

This site contains energy-related facts and information that could be of educational interest to children. TECO Energy does not gather personal information online from or about children. We encourage all children to seek consent of their parents or guardian before providing any information, in any form, about themselves or their household to anyone on the Internet.

A Special Note for Parents on Children's Privacy Policy

TECO Energy closely scrutinizes its marketing and public information efforts, including this site, to conform to the guidelines put forth by the Children's Advertising Review Unit and the Children's Online Privacy Protection Act of 1998. We encourage you to monitor your children's online time. We further ask that you help us protect their privacy by instructing them never to provide personal information on any Web site without your permission.

Changes to Our Privacy Policy

TECO Energy reserves the right to change this privacy policy at any time. If we decide to change our policy regarding privacy, we will post the revised privacy policy on our site. You may want to visit this site periodically to review the current privacy policy. Use of our site after the posting of a revised privacy policy constitutes your agreement with the revised policy. This privacy policy is not intended to and does not create any contractual or legal rights in or on behalf of any party.

How to Contact Us:

Our postal address is:
P.O. Box 111
Tampa, FL 33601-0111

We can be reached via email.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. This page states the Terms and Conditions and Privacy Policy under which you, the web site visitor may use this site, which is owned by TECO® Energy, Inc. By using this site, you agree to be bound by all the Terms and Conditions set forth below. If you do not accept these Terms and Conditions, please do not use this site. The term "TECO Energy" used throughout this page means TECO Energy, Inc. and any of its subsidiary companies, including, but not limited to, Tampa Electric Company and Peoples Gas Systems, Inc.

Usage restrictions

All material on this site is provided for lawful purposes only. TECO Energy reserves complete title and full intellectual property rights for materials downloaded from the site. TECO Energy reserves the right, in its sole discretion, to change the terms and conditions or an individual's access to this site at any time, or to terminate this site without notice. It is recommended that you read these terms and conditions each time you enter the site. When you access this site, you acknowledge that you have read and agree to abide by the terms described in these Terms and Conditions and our Privacy Policy.

Trademarks and Copyright

The names, marks and logos appearing in the site material are, unless otherwise noted, trademarks owned by or licensed to TECO Energy or an affiliated company. In particular, the marks "TECO", "TECO Energy", "Tampa Electric" and "Peoples Gas" are the exclusive property of TECO Energy, and the entire contents of this site are copyrighted under United States law. You may use the content of this site for internal, noncommercial, informational purposes only. Any other copying, distribution or transmission of the materials contained on this site without the express, written permission of TECO Energy is strictly prohibited. From time to time, TECO Energy makes fair use in this site of trademarks owned and used by third parties. Any such marks are clearly noted, and TECO Energy makes no claim to ownership of those marks.

Liability Restrictions

TECO Energy is not responsible for technical, hardware or software failures of any kind in relation to use of this site. We cannot know when problems arise on the Internet or when equipment incompatibilities distort messages. We are not responsible for incomplete, distorted or delayed computer transmissions. Under no circumstances will TECO Energy be liable for damages for the use of information or interactive forms on this site.

INFORMATION ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

THIS SITE MAY INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES MAY BE MADE TO THE INFORMATION AND MATERIAL ON THIS SITE AT ANY TIME.

Please note that any information or material sent to us will be deemed NOT confidential. By sending TECO Energy any information or material, you hereby grant to TECO Energy an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute that information and materials, including, without limitation, the concepts, ideas and know-how contained therein. Learn more about TECO Energy's privacy policy.

TECO Energy makes no representations whatsoever about any other web site which you may access through this one. When you access another web site, understand that it is independent from TECO Energy, and that TECO Energy has no control over its content. Moreover, a link to another web site does not mean that TECO Energy endorses or accepts any responsibility for that web site or its use.

It is the user's responsibility to take precautions to ensure its use is free from computer viruses, worms and the like.

IN NO EVENT WILL TECO ENERGY BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ANY OTHER LINKED WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOSS OF USE OF A SITE (INCLUDING ANY DELAY IN OR ABILITY TO USE THIS SITE FOR ANY INFORMATION OR MATERIAL OBTAINED THROUGH THIS SITE), WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE OR TECO ENERGY HAS BE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

"Safe Harbor" Statement

This web site and documents within it contain forward-looking statements that involve risks and uncertainties within the meaning of the safe harbor provisions of the Securities Litigation Reform Act of 1995. Factors that could cause actual results to differ materially from those in the forward-looking statements are detailed from time to time in reports filed by TECO Energy with the SEC, including Forms 8K, 10Q and 10K, and may include the following:

• Factors affecting operations, such as: unusual weather conditions, catastrophic weather-related damage, environmental incidents and unusual maintenance and repairs;
• State and Federal legislative and regulatory developments;
• The effects of present and prospective competition;
• TECO Energy's pursuit of potential business strategies, including acquisitions or dispositions of assets or the development of additional power generation facilities;
• Financial or regulatory accounting principles and policies imposed by governing bodies;
• The effects of geopolitical events, including the threat of domestic terrorism;
• Changing market conditions and other factors related to physical and financial energy trading activities, including price, basis, counterparty credit risk, liquidity, volatility, capacity, transmission, currency exchange rates, interest rates and warranty risks; and
• Financial market conditions, including availability and cost of capital, and TECO Energy's ability to obtain financing on favorable terms.

TECO Energy has based its forward-looking statements on management's beliefs and assumptions using information available at the time the statements were made. TECO Energy cautions the reader not to place undue reliance on its forward-looking statements because the assumptions, beliefs, expectations and projections about future events may and often do materially differ from actual results. TECO Energy undertakes no obligation to update any forward-looking statement to reflect developments which occur after the statement is made.

Zap Cap Systems®

Zap Cap Systems is an unregulated service offered by Tampa Electric Company to its customers in Florida. A complete description of the terms and conditions of the program, including aggregate liability limits, is contained in the service contract, a copy of which is sent to all new subscribers. Please read your contract carefully. Zap Cap Systems is not regulated or sanctioned by the Florida Public Service Commission. Customers who purchase this service will not receive preferential or special treatment from the utility company, and customers are not required to buy this service in order to receive safe, reliable electric service. Learn more about Zap Cap Systems warranties.

SeaCoast® Transmission Pipeline, LLC:

SeaCoast Transmission is a regulated provider of natural gas pipeline transmission services and is governed by its FPSC-approved tariff. SeaCoast provides an electronic bulletin board service, known as EBB-Tide (SM), that is accessible through this website. EBB-Tide is provided as a convenience to its customers and information posted by customers is not subjected to independent verification or corroboration. ALL INFORMATION POSTED ON EBB TIDE IS SUBJECT TO THE LIABILITY RESTRICTIONS SET FORTH ABOVE.

TECO Notifications may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather. By accepting these terms and conditions, you acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.

Enforcement of Terms and Conditions

These terms and conditions are governed and interpreted pursuant to the laws of the State of Florida, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions. TECO Energy can revise these terms and conditions at any time by updating this posting. You may want to visit this web page periodically to determine the current Terms and Conditions to which you are bound.

Outage Confirmation

If you have experienced a recent power outage and are seeking confirmation of a potential outage, please complete our Outage Confirmation Request Form.

Customer Claims

To file a claim for property damage, download and complete a Customer Claim Form. Dercargue la Forma de Reclamación del Cliente por daños a propiedad.

Our Commitment

TECO Energy recognizes that our customers have diverse abilities that create a variety of technology access needs. TECO Energy is committed to providing a website that is accessible to the widest possible audience so they can get the information and accomplish the interactions they desire.

Accessibility Guidelines

To achieve accessibility across platforms, browsers, and assistive technology devices, TECO Energy adheres to industry accessibility guidelines.

Exceptions

TECO Energy has implemented some features for which the accessibility relies on external software applications and may therefore be less than optimal. We sometimes provide links to other company websites for which we are not responsible.

Having Trouble?

If you experience barriers to the information you need or the tasks you want to complete, please reach out to us directly by email at wecare@tecoenergy.com. We're committed to being responsive to all of our customers.