Smart Meter Upgrade Complete

If you're like most customers, you don't pay much attention to your electric meter. To most, it's just a device on the side of your home or business that measures the amount of electricity you consume. To some extent, that's true. However, electric meters – like smart phones, televisions and other commonly used technology – have changed a lot over the years.

We're pleased to share that we're keeping up on technology and recently completed a multiyear project to upgrade our more than 850,000 meters with new digital smart meters.

Here are some benefits that many customers are already experiencing.

• More convenient to start and stop electric service. Many residential and small business customers can simply let us know the date and we'll handle remotely. No need to wait for a technician to arrive.
• Increased privacy on your property. Your usage data is sent directly to Tampa Electric through a secure wireless network, limiting on-site or drive-by visits to read meters.
• Fewer estimated bills. Sometimes customers receive an estimated bill due to issues gaining access to the meter or inclement weather. Smart meters eliminate this problem because they send data daily, eliminating the need to estimate bills.

Smart meters are already helping us restore power quicker by pinpointing exactly where outages are occurring. This is especially helpful after a storm that causes multiple outages.

As we continue to invest in technology to build a smarter grid, we'll leverage smart meters to offer even more features, such as providing you with more control over electricity use, payment flexibility, alerts that will detect failing equipment before an outage occurs and more.

View our Frequently Asked Questions.